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Parent Tested, Parent Approved Seal

General FAQs

Will my membership auto renew?
Yes.
How do I win coins?
You can win coins on most of our games. You will be able to view your coins in your PROFILE PAGE under MY ACCOUNT.
How soon will the cancellation take effect?
It will take effect as soon as your current membership term ends. (1 Month, 6 month or 12 month term.)
My PROFILE PAGE says I have enough coins to BUY things in KATCO but I can’t make the store work. Why not?
You can earn coins as a guest on Lucky Kat TV, but you will need to upgrade your account to a Lucky Kat Klub membership in order to spend your coins in KATCO.
What happens to my Island after I cancel my account?
Your Island will be put in Lucky Kat’s storage facility. If you re-activate your account during the same calendar year, you may retrieve your Island and all your Storage items and continue play where you left off when your membership expired or was cancelled.
I went to KATCO and I can’t make the BUY buttons work. Why won’t they do anything?
You must be a Lucky Kat Klub member to buy virtual items in KATCO.
I am a Lucky Kat Klub member but I still can’t BUY the items I want in the store?
Our store is smart! If you don’t have enough coins in your bank, it won’t allow you to BUY that particular item until you have enough money.
How can I become a member of the Lucky Kat Klub member?
You will need to register before you can upgrade to a Lucky Kat Klub membership.
How do I build my island paradise?
You must be a Lucky Kat Klub member play in our virtual world. If you are a member, when you visit KATCO, you will see a number at the top right side of the page which will tell you how many coins you have in your bank to spend. Just click the BUY button underneath the item you want to purchase. The item will automatically show up in your STORAGE and the price of the item will be deducted from your bank. You will find your STORAGE under MY ISLAND. (MY ISLAND is an icon on the Katalina Island page.) When you visit MY ISLAND, you will click on MY STORAGE and begin creating your island paradise. Remember - you will need to buy your island first and then your house or Wild Life Shelter or you won’t be able to use the rest of the things you buy!
What is Six Sigma and is it safe?
Yes! Six Sigma for Kids is absolutely safe! Six Sigma by literal definition is a quality control program created in 1978 by the late Bill Smith and our very own Dr. Mikel Harry at the Motorola Corporation in Chicago. The Trademark for Six Sigma is held by the Motorola corporation. (See Dr. Harry’s biography under "Six Sigma".) The goal of a Six Sigma process is to seek statistical perfection. (3.4 defects per million) After 30 years in the corporate world, Dr. Harry rolled out his latest endeavor, Six Sigma for your personal life, "The Great Discovery" in an effort to stimulate both personal and business growth in the digital age. "Do the Dreaming, Dream the Doing, Plan the Doing, Do the Plan". In 2008, Dr. Harry consulted with Lucky Kat TV in their creation of "The World is Your Oyster", a Six Sigma program for kids to learn to "Believe in your dreams - anything is Possible". If you "Believe, Dream, Plan and the Do", you can achieve anything you put your mind to! Lucky Kat TV believes that every child’s future is shaped by many influences both in and outside of their homes so we wanted to create an environment where kids could learn and play while encouraging them to dream big, believe in themselves, create a plan and then go for it!
What does the Six Sigma symbol/logo mean?
It’s simply the number six paired with the Greek symbol for the word "sigma" which is the 18th letter of the Greek alphabet; it also means "standard deviation". What are "Lucky Kat’s 4 Steps to Success"? This is a 4 step process that helps us makes our dreams come true! Lucky Kat Klub members will learn what these 4 steps are and how to apply them to everything we do.
How do I renew my membership?
Your membership will auto renew unless you cancel your membership prior to the end of your initial membership term.
I’ve tried to sign up both my kids and it won’t let use the same email.
Why?
Lucky Kat TV users will earn and collect points, coins and trophies when they play. We need a separate email address for each user in order to keep track of their rewards.
How do I change my membership package from a monthly auto renewing membership to 6 or 12 month membership?
You will need to cancel your month to month membership and sign up for a 6 or 12 month membership. If you use the same username and password, any time remaining in the current month will be applied to your new membership.
How do I get started?
Click on the REGISTER NOW button (on the home page) to sign up for the website. Once you’ve registered, you will receive an activation email. When you click the link in the activation email, you will be directed to a page that gives you the option to PLAY NOW on the site or UPGRADE to a Lucky Kat Klub membership. If you don’t see your activation email within 24 hours, be sure to check your spam or junk folder in case your email filter kicked out our email.
Can I transfer my membership to someone else?
Memberships are non-transferable.
What if I have a question that I can’t find an answer to on the website?
You may email the Lucky Kat Team: help@luckykattv.com
How do I change my password?
You will need to know the email address and username on your account to change your password. Go to your PROFILE PAGE, click on "edit profile" and then follow the prompts. If you have forgotten both< please email us at help@luckykattv.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
What if I forget my password?
If you are trying to login and you have forgotten your username or password, click on "forgot my password", type in your email and hit "submit". We will send you an email message containing your current password.
Will my payment info be secure?
The security of your personal information is important to us. When you enter sensitive information (such as email addresses or credit card number) on our registration or membership subscription forms, we encrypt that information using 256 bit secure socket layer technology and Base64 encryption technology.
How much does a Lucky Kat Klub membership cost?
Less than 16 Cents per day! You may select a Month to Month Membership, a 6 Month Membership or a 12 Month Membership. Month to Month Memberships are $4.99 each month. If you buy a 6 Month Membership, you’ll get one month FREE! If you buy a 12 Month Membership, you’ll get 2 Months FREE! How do I cancel a membership? You may cancel your membership at MY SUBSCRIPTION. You’ll need to be logged in to access this area of the site. After you are logged in, select the MEMBERSHIP tab on the home page (red menu bar) and use the drop down menu to find and click MY SUBSCRIPTION. Cancellations only apply to month to month memberships paid by credit card. These memberships automatically recur each month to ensure your play is not interrupted. You may cancel your membership anytime. You will still receive the full membership period that you have purchased.
What does edutainment mean?
Edutainment is a term used to describe educational activities created for entertainment purposes. Does it cost money to play on Lucky Kat TV? It’s free to play all the games and activities on Katalina Island. There’s no limit to how long or how often you can play. You can also watch all the video channels in LKTV for free. If you’d like to climb aboard the "World is Your Oyster" Cruise Ship and explore the 7 continents of the world, unlock the pier games and spend your Lucky Kat Coins to create your own island paradise, you’ll need to become a Lucky Kat Klub member. As a Klub member, you’ll also be able to upload your own videos to LKTV.
Why are some of the images on the website not viewable or incomplete?
Lucky Kat TV supports most browsers but occasionally, if you have an older version of a browser, you may not be able view or play every activity on our site until you download the latest version available. Supported Browsers include Safari, Firefox 3.5 and above, Internet Explorer - Version 7 and newer, Google Chrome 6, Flashplayer 10, Java Script enabled, and cookies enabled. Please allow pop ups from our site. There are three ways you can connect to the Internet; dial-up modem, DSL or cable modem. The preferred methods for accessing Lucky Kat TV are DSL or cable modem. The site will run better if you have a download speed of 2 MB per second or faster. If you are using Internet Explorer and the slider on the home page Menu bar isn’t working properly, try clicking the Compatibility Icon to the left of your refresh button at the top of the browser.
Is Lucky Kat TV an educational site?
We have a number of games that enhance learning and reinforce lessons that meet National Academic Standards. You can find the specifics of what games and activities meet the criteria for National Standards by clicking STANDARDS in the home page footer.
What if I experience a technical problem or can’t see something on the site?
Click on the REGISTER NOW button (on the home page) to sign up for the website. Once you’ve registered, you will receive an activation email. When you click the link in the activation email, you will be directed to a page that gives you the option to PLAY NOW on the site or UPGRADE to a Lucky Kat Klub membership. If you don’t see your activation email within 24 hours, be sure to check your spam or junk folder in case your email filter kicked out our email.
I paid for my membership so why can’t I start playing?
We will need verification from your bank or credit card company that your payment has been accepted. This may take up to 24 hrs.
What is your refund policy?
Lucky Kat Klub memberships are non-cancellable. Any applicable cancellation right is waived.
How soon does a membership take effect?
Credit Card payments and PayPal payments may take up to 1 day to process and reflect in your account.
Is there a family or group rate?
Yes. Please email admin@luckykattv.com with your specific request.

Technical FAQs